Refund policy

📦 Shipping, Returns & Order Policy

At Barrel-Art, we take pride in crafting unique, high-quality products and ensuring our customers are fully satisfied with their experience. Please review the following terms regarding shipping, returns, and cancellations:

🚚 Shipping

Standard U.S. shipping is included on most products. Items with calculated shipping have shipping charges shown at checkout. Barrel-Art reserves the right to choose the most appropriate shipping method to ensure safe and efficient delivery.

If you prefer a specific shipping carrier or need expedited service, please contact us prior to ordering. We’ll calculate the additional cost, which must be paid before the order ships.

Larger items or bulk orders may ship via freight services and arrive on a pallet. We may require additional contact information to coordinate delivery with the carrier.

🔁 Returns & Exchanges

We accept returns on non-personalized items within 15 days of receipt. To initiate a return, please email us at Sales@barrel-art.com. The following conditions apply:

  • 📦 Return shipping is the responsibility of the customer.

  • 🛠️ Items must be returned in original condition.

  • 💳 Original shipping charges (if applicable) are non-refundable.

If your item arrives damaged or incorrect, please contact us immediately. We will work with you to find an acceptable solution, which may include a replacement, exchange, or partial/full refund.

❌ Custom & Personalized Orders

Due to their made-to-order nature, custom or personalized items are non-returnable and non-refundable, unless they arrive damaged or defective. Please review all personalization details carefully before submitting your order.

🕒 Order Cancellations

Orders may be canceled within 24 hours of being placed. A 5% processing fee will be deducted from the refund total to cover administrative and transaction costs.

Refunds are processed within 7 business days, though timing may vary depending on your financial institution.

To request a cancellation, email us at Sales@barrel-art.com with your order number.